FAQ
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Questions & Answers
Frequently Asked Questions
How fast can you arrive for emergency glass replacement?
We aim to reach any location in Singapore within 45–60 minutes of your call, 24/7. Urgent board‑up can be done immediately while new glass is being cut.
Do you replace glass in HDB windows?
Yes. We are familiar with HDB window types and sizes, and we use approved safety glass that meets BCA requirements. We also handle permit applications if required.
What type of glass do you use?
We primarily use tempered safety glass (6mm, 10mm, 12mm) for strength and safety. Laminated glass is also available for soundproofing or security. All glass is locally sourced and certified.
Can you replace just the glass without changing the frame?
Absolutely. In most cases we reuse the existing frame if it’s in good condition. We measure the glass rebate precisely and cut the new pane to fit.
Do you provide a warranty on glass replacement?
Yes, we offer a workmanship warranty of up to 5 years. Glass breakage after installation due to impact is not covered, but any installation defect is rectified at no cost.
How do you dispose of broken glass safely?
We collect all shards in heavy‑duty containers, vacuum the area, and transport the waste to an approved NEA disposal facility. Nothing is left behind.
Is glass replacement covered under home insurance?
Most home insurance policies cover accidental glass breakage. We can provide a detailed invoice and photographs to support your claim.
Can you replace glass on weekends and public holidays?
Yes, our 24/7 service includes weekends and all public holidays. There is no surcharge for after‑hours calls.
Can you repair a glass door that is completely off its track?
Yes. We lift the door safely, inspect the track and rollers, and refit everything. Often only the rollers need replacement. We do this for sliding, folding, and bypass doors.
Do you repair frameless shower doors?
Absolutely. We specialise in frameless glass door hinge repair, sag correction, and seal replacement. We can also supply and install new tempered glass if the door is cracked.
How long does a glass door repair typically take?
Most minor repairs like roller or handle replacement take 1–2 hours. If glass needs replacement, it may take 2–3 hours including cutting and sealing.
What brands of door hardware do you support?
We work with all major brands including Hafele, Dorma, Geze, KLC, and many local systems. Our van carries a wide range of rollers, hinges, locks, and seals.
Can you fix commercial glass doors in retail outlets?
Yes. We repair and replace shopfront sliding and swing doors, often after hours to minimise disruption to your business.
Is it expensive to repair a sliding glass door?
Cost depends on the parts needed. Roller replacement is typically very affordable. We always quote upfront, and our prices are transparent—no hidden call‑out fees.
Do you provide emergency board‑up if the glass is broken?
Yes. We can board up the opening immediately for security, then return with the correct glass once it’s cut.
Are your door repairs covered by warranty?
Workmanship is warrantied up to 5 years. Hardware parts carry their own manufacturer warranty, and we assist with any defects.
How long does silicone replacement on a canopy take?
Typically 2–4 hours for a standard HDB or condo canopy, depending on the length of joints and the extent of old silicone removal.
Why does my canopy still leak after applying new silicone?
Often because the old silicone wasn’t fully removed, or the wrong type of silicone was used. We strip everything back to the substrate and use high‑quality neutral‑cure sealant.
Can you repair canopies on high floors?
Yes, we are equipped with ladders, scaffolding, and safety harnesses for high‑rise condo canopies. Safety is our priority.
Will the new silicone turn mouldy quickly?
We use mould‑resistant, neutral‑cure silicone that withstands Singapore’s humidity. With proper care, it lasts many years.
Do you also replace broken canopy panels?
Yes, we can replace polycarbonate, glass, or metal canopy panels. This often complements the waterproofing for a complete solution.
Can you fix leaks on a glass canopy with a metal frame?
Absolutely. We seal both glass‑to‑glass and glass‑to‑metal joints, replace gaskets, and treat any rust on the frame.
How much does canopy silicone replacement cost?
Cost depends on the joint length and canopy type. We provide a no‑obligation quote based on photos. Our pricing is transparent and competitive.
Do you offer a warranty for canopy leak repair?
Yes, workmanship is warrantied up to 5 years. Should a leak recur due to our sealant application, we return at no charge.
What glass thickness do you recommend for a frameless shower screen?
We recommend 10mm or 12mm tempered safety glass for frameless installations. It provides the necessary rigidity and complies with Singapore safety standards.
Can you replace just one panel of my shower screen?
Yes, if the other panels and hardware are in good condition. We match the new glass thickness and tint as closely as possible.
How long does shower screen installation take?
For a standard replacement, about 2‑3 hours. A full custom installation may take 4‑6 hours, including precise levelling and sealing.
Do I need HDB approval to install a new shower screen?
Generally no, as shower screens are considered non‑structural fixtures. However, if you’re drilling into a bathroom wall that is a shared party wall, we take extra care and can advise.
What is the difference between framed and frameless shower screens?
Frameless screens use thicker glass and minimal hardware, giving a modern, open feel. Framed screens have aluminium edges and are more economical but bulkier.
Do you provide a warranty on installation?
Yes, we offer a workmanship warranty of up to 5 years. Glass and hardware carry their own manufacturer warranties.
Can you install a shower screen over existing tiles?
Certainly. We use the correct drill bits and waterproof anchors to fix the wall channels without damaging your tiles.
What if my bathroom walls are not perfectly plumb?
We often encounter uneven walls. We use adjustable wall channels, packers, and silicone compensation to ensure the screen is water‑tight and stable.
Do you provide plumbing services on weekends and public holidays?
Yes, we operate 24/7, including all weekends and public holidays. Emergency calls are given priority.
Can you fix a leaking pipe without hacking the wall?
In some cases, we can use internal pipe patching or reroute the pipe. If hacking is necessary, we minimise it and patch back after repair.
Do you install water heaters from any brand?
Yes, we install most major brands like Joven, Rheem, Ariston, and Toshiba. We also advise on the correct unit for your water usage.
How quickly can you clear a choked drain?
Most chokes are cleared within 30‑60 minutes using an electric auger. Stubborn blockages may require hydro‑jetting, which we can arrange.
Are your plumbers licensed?
Our plumbers are skilled and experienced. For major pipe works, we work with licensed plumbers. Many small repairs do not require a PUB licence, and we operate within regulations.
What should I do if there is a water pipe burst?
Immediately shut off the main water valve and call us. We will guide you on the phone and rush over to stop the leak and repair the pipe.
Do you provide a warranty on plumbing repairs?
Yes, we stand by our work with a warranty of up to 5 years on workmanship. Parts and materials are covered by their respective manufacturer warranties.
Can you fix toilet bowl choke and overflow?
Absolutely. We use manual and powered toilet augers to clear deep blockages without damaging the ceramic bowl.
Can you replace just a few broken tiles without redoing the whole floor?
Yes, we carefully remove the damaged tiles and replace them with matching ones. We take extra care to protect surrounding tiles.
What type of flooring is best for a HDB bedroom?
Vinyl plank or laminate is popular due to warmth, comfort, and easy maintenance. Both are suitable for HDB and can be installed over existing level floors.
How long does it take to screed a floor?
Screeding typically takes 1 day to pour and then requires curing for 3‑7 days before flooring can be installed, depending on the thickness.
Do you provide waterproofing for bathrooms before tiling?
Absolutely. We apply a liquid waterproofing membrane and conduct a flood test before tiling, which is crucial for HDB and condo units.
Can you install flooring in commercial spaces outside office hours?
Yes, we offer night and weekend installation to ensure zero disruption to your business operations.
How do you handle existing furniture during flooring works?
We can help move light furniture. For heavy items, we ask that they be removed beforehand or we work in sections, moving things as needed.
What is the warranty on your flooring work?
We offer a workmanship warranty of up to 5 years. Manufacturer warranties on flooring materials vary and we will explain them.
Can you match tiles that are no longer in production?
While exact matches aren’t guaranteed, we can source very close alternatives. Sometimes we creatively use a decorative pattern to incorporate new tiles seamlessly.
What is PU injection and how does it work?
PU (polyurethane) injection forces a liquid resin into cracks under pressure. It reacts with water to form a flexible, waterproof foam that seals the crack from inside.
How long does waterproofing last?
With proper materials and application, waterproofing can last 5‑10 years or more. We offer a workmanship warranty of up to 10 years for major works.
Do I need to hack the wall to do waterproofing?
Often no. PU injection and penetrating sealers work without hacking. Only when the plaster is severely deteriorated do we recommend removal and re‑plastering.
Can you waterproof my roof without replacing the whole roof?
Yes, liquid membranes and torch‑on overlays can waterproof an existing roof effectively, provided the structure is sound.
How do you find a leak that doesn’t show obvious cracks?
We use thermal imaging cameras that detect temperature differences caused by moisture, allowing us to pinpoint the source behind walls and ceilings.
Is your waterproofing work covered by insurance?
We carry public liability insurance, and for larger projects we can provide insurance‑backed warranties. Please discuss your requirements during quotation.
How soon can you start after I contact you?
We can typically begin an investigation within 24 hours and start repairs immediately after your approval of the quote.
Do you waterproof planter boxes and landscape areas?
Yes, we use root‑resistant membranes and drain boards to waterproof planter boxes, ensuring long‑term leak prevention.
Do you make custom furniture for small HDB rooms?
Yes, we specialise in space‑saving designs like loft beds with study desks, full‑height wardrobes, and corner shelving.
What materials do you use for carpentry?
We primarily use laminated plywood, blockboard, and melamine‑faced chipboard. All our boards are E1 or E0 rated for low formaldehyde.
How long does it take to build a kitchen cabinet?
A typical kitchen cabinet set takes 2‑3 weeks from final confirmation: 1‑2 weeks for fabrication and 2‑3 days for installation.
Can you match the colour of my existing carpentry?
We carry a wide range of laminate colours and can often get a very close match. For exact matching, we may need a sample.
Do you dismantle and dispose of old furniture?
Yes, we include removal and disposal of existing built‑in furniture as part of our renovation carpentry service.
Can you assemble furniture I bought online?
Absolutely. We assemble all brands like IKEA, Castlery, and HipVan. We come with the right tools and will mount items securely to the wall if needed.
Is the carpentry work warranty?
Yes, we provide a workmanship warranty of up to 5 years against defects like delamination, loose joints, and hinge failure under normal use.
Do you handle small carpentry repairs, like fixing a single drawer?
Yes, no job is too small. We repair or replace individual drawers, hinges, and handles at a reasonable cost.
Can you repair a fire‑rated door to meet SCDF requirements?
Yes, we adjust gaps (≤3mm), replace intumescent seals, and install approved door closers so your fire door passes inspection.
How quickly can you fix a door that won’t lock?
We treat lock failures as urgent. Most lock repairs or replacements are done within 1‑2 hours of arrival.
Do you install digital locks?
Yes, we install digital locks from major brands like Samsung, Yale, Gateman, and Igloohome on wooden and metal doors.
Can you repair a sliding door that is very heavy?
Yes, we have the equipment to lift and hold heavy sliding doors to replace rollers and tracks safely.
What if my door frame is completely rotten?
We can replace a section of the frame (splice repair) or, if necessary, the entire frame. We treat the area for termites before installing new wood.
Do you board up doors after a break‑in?
We provide emergency 24/7 board‑up service to secure your home or business, then return to fit a new door as soon as possible.
Are your door repairs warranty?
Yes, workmanship is warrantied for up to 5 years. Hardware warranties vary by manufacturer.
Can you match my existing door colour when painting?
We can colour‑match and paint the repaired area to blend seamlessly with your existing door.
Can you install a false ceiling in a HDB flat?
Yes, false ceilings are allowed in HDB flats. We ensure the design does not interfere with fire safety provisions like sprinklers.
How long does it take to install a drywall partition?
A standard room partition can be framed, boarded, and plastered in 2‑3 days. Painting may require an additional day.
Do you handle office reinstatement for lease handover?
Yes, we provide complete reinstatement works – dismantling partitions, removing false ceilings, patching floors, and clearing all debris as required by the landlord.
What type of plasterboard do you use for bathroom ceilings?
We use moisture‑resistant (green) plasterboard or PVC panels for bathroom and kitchen areas to prevent sagging and mould.
Can you repair just a small hole in my ceiling?
Absolutely. We’ll cut a neat patch, back‑block it, apply joint compound, sand, and paint. Small repairs are often done in a single visit.
Will the installation create a lot of dust?
We use dust‑containment screens and industrial vacuum sanders to minimise airborne dust. Some dust is inevitable, but we clean thoroughly afterwards.
Is there a warranty for your ceiling and partition work?
Yes, we provide a workmanship warranty of up to 5 years against defects like cracking or screw pops under normal conditions.
Can you build a partition that provides sound insulation?
Yes, we insert high‑density rockwool insulation inside the partition and use double layers of plasterboard for effective sound reduction.
What is reinstatement or make‑good work?
It’s the process of returning a rented unit to its original bare condition as stated in the tenancy agreement, usually before handing back the keys.
How long does an office reinstatement take?
For a typical 1,000 sqft office, full reinstatement (strip‑out, patching, painting) takes 3‑5 working days. We can work weekends to speed things up.
Do you apply for HDB renovation permits?
Yes, for HDB renovation works we handle the permit application through the HDB e‑service, ensuring all works comply with regulations.
Can you work after office hours to minimise disruption?
Yes, we offer evening, night, and weekend work schedules for commercial projects so your business operations are not affected.
Do you dispose of all debris legally?
Absolutely. We have our own disposal trucks and use NEA‑licensed waste facilities. We can provide disposal receipts upon request.
What paint do you use for reinstatement?
We use washable, low‑VOC emulsion from brands like Nippon and Dulux. The standard reinstatement colour is usually white or as specified by the landlord.
Can you match the original condition exactly?
We make every effort to match materials, textures, and paint colours. For specialised finishes, we discuss options beforehand to get as close as possible.
Is there a warranty on reinstatement works?
We provide a workmanship warranty of up to 5 years. Once the reinstatement is accepted by the landlord, our scope is complete.
How much does furniture disposal cost?
Cost depends on the volume and number of items. Send us photos via WhatsApp and we’ll give you a fixed‑price quote with no hidden fees.
Do you dismantle built‑in furniture?
Yes, we carefully dismantle built‑in wardrobes, kitchen cabinets, and platforms. We protect your walls and floors during the process.
Where do you dispose of the items?
We segregate waste: metals and e‑waste go to licensed recyclers; general waste goes to NEA‑licensed incineration or landfill facilities.
Can you clear renovation debris on the same day?
Yes, we offer same‑day debris clearance. Just let us know the amount so we can send the right size truck and crew.
Do you take away old refrigerators and air‑con units?
Yes, we dispose of them properly. For refrigerators, we ensure CFC gases are recovered as per NEA regulations.
What e‑waste can you take?
We take all ICT equipment, home appliances, lamps, and batteries. They are channeled to ALBA E‑waste or other NEA‑authorised recyclers.
Are you available on weekends and public holidays?
We operate 24/7, including weekends and public holidays, so you can schedule clearance at your convenience.
Will you clean the area after clearing the items?
Yes, we sweep and vacuum the area after clearing, leaving it clean and ready for your next step.